Privacy Policy

1. Introduction

Welcome to AutoAvenue ("we," "our," or "us"). AutoAvenue is a vehicle marketplace platform operating primarily in Barbados, connecting buyers, sellers, and dealers. We are committed to protecting your privacy and ensuring the security of your personal information.

This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website at autoavenuebb.vercel.app and use our services. By accessing or using our platform, you agree to the terms of this Privacy Policy.

2. Information We Collect

Personal Information You Provide:

• Account information: name, email address, phone number, and password when you create an account
• Profile information: profile picture, location, and user preferences
• Vehicle listing data: vehicle details, photographs, pricing, and descriptions when you list a vehicle for sale
• Transaction data: payment information, billing address, and purchase history
• Communication data: messages sent through our platform, inquiries about vehicles, and correspondence with our support team
• Dealer information: business name, business address, dealer license details, and associated documentation

Information Collected Automatically:

• Device and browser information: IP address, browser type, operating system, and device identifiers
• Usage data: pages visited, search queries, click patterns, time spent on pages, and referring URLs
• Location data: approximate geographic location based on IP address
• Cookies and similar technologies: session data, preferences, and authentication tokens

3. How We Use Your Information

We use the information we collect for the following purposes:

• To provide, maintain, and improve our vehicle marketplace platform
• To create and manage your account and authenticate your identity
• To facilitate vehicle listings, searches, and transactions between buyers and sellers
• To process payments and manage billing
• To send you service-related notifications, updates, and promotional communications (with your consent)
• To provide customer support and respond to your inquiries
• To analyse usage patterns and improve user experience
• To detect, prevent, and address fraud, security issues, and technical problems
• To comply with legal obligations and enforce our terms of service

4. Sharing Your Information

We may share your information in the following circumstances:

• With other users: Vehicle listing information is publicly visible. When you enquire about a vehicle, your contact information may be shared with the seller or dealer.
• Service providers: We work with third-party providers including Supabase (authentication and database), Vercel (hosting), and payment processors to operate our platform.
• Legal requirements: We may disclose information when required by law, regulation, or legal process, or to protect the rights, safety, and property of AutoAvenue and our users.
• Business transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
• With your consent: We may share information for other purposes when you provide explicit consent.

5. Legal Basis for Processing

We process your personal information based on the following legal grounds:

• Contractual necessity: Processing required to provide our services and fulfil our agreement with you
• Legitimate interests: Processing necessary for our legitimate business interests, such as improving our platform, preventing fraud, and ensuring security
• Consent: Where you have given explicit consent for specific processing activities, such as marketing communications
• Legal obligation: Processing required to comply with applicable laws and regulations

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide our services. After account deletion, we may retain certain information for a reasonable period to comply with legal obligations, resolve disputes, and enforce our agreements.

Vehicle listing data may be retained in anonymised form for market analysis purposes. Transaction records are retained in accordance with applicable financial record-keeping requirements.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Maintain your session and authenticate your account
• Remember your preferences and settings
• Analyse site traffic and usage patterns
• Provide personalised content and recommendations

You can manage cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of our platform.

8. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit using TLS/SSL
• Secure authentication through Supabase with support for multi-factor authentication
• Regular security assessments and monitoring
• Access controls limiting data access to authorised personnel

While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security of your data.

9. Children's Privacy

Our platform is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us immediately and we will take steps to delete such information.

10. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information, subject to legal retention requirements
• Portability: Request a copy of your data in a structured, machine-readable format
• Objection: Object to processing of your personal information for certain purposes
• Withdrawal of consent: Withdraw consent for processing activities based on consent

To exercise any of these rights, please contact us at privacy@autoavenuebb.com. We will respond to your request within 30 days.

11. Third-Party Links

Our platform may contain links to third-party websites, including insurance providers, financing partners, and external services. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party sites you visit through our platform.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: